Privacy Policy

1. Information We Collect

We may collect information that identifies, relates to, describes, or can reasonably be associated with an individual (“Personal Information”).

Information You Provide

We may collect information you voluntarily provide, including:
  • Name
  • Company name
  • Email address
  • Telephone number
  • Mailing address
  • Billing information
  • Service location information
  • Project details
  • Product interests
  • Communications and correspondence
Examples include:
  • Contact forms
  • Quote requests
  • Service requests
  • Newsletter subscriptions
  • Customer surveys
  • Account registrations
  • Purchases

Information Automatically Collected

When you visit our Website, we may automatically collect:
  • IP address
  • Browser type
  • Device information
  • Operating system
  • Referral source
  • Pages viewed
  • Date and time of visits
  • Website usage data
  • Clickstream information
This information helps us improve Website performance and user experience.

2. Cookies and Tracking Technologies

We may use:
  • Cookies
  • Pixels
  • Web beacons
  • Analytics tools
  • Similar tracking technologies
to:
  • Remember user preferences
  • Improve Website functionality
  • Analyze Website traffic
  • Measure advertising effectiveness
  • Enhance user experience
You may configure your browser to refuse cookies; however, certain Website features may not function properly.

3. How We Use Information

We may use collected information to:
  • Respond to inquiries
  • Provide estimates and proposals
  • Process orders and payments
  • Schedule appointments
  • Deliver products and services
  • Provide customer support
  • Improve Website functionality
  • Conduct analytics
  • Send marketing communications
  • Maintain business records
  • Comply with legal obligations
  • Protect against fraud and security threats

4. SMS and Text Message Communications

If you provide your mobile phone number, you consent to receive text messages related to:
  • Appointment confirmations
  • Project updates
  • Service notifications
  • Customer support communications
  • Marketing promotions (where permitted by law)
Message and data rates may apply.
You may opt out at any time by replying “STOP” to any text message or contacting us directly.
Consent to receive text messages is not a condition of purchasing goods or services.

5. Email Communications

We may send:
  • Service-related communications
  • Estimates and proposals
  • Invoices
  • Customer support messages
  • Marketing emails
You may unsubscribe from marketing emails by clicking the unsubscribe link included in such communications.
Operational or transactional emails may continue even if you opt out of marketing communications.

6. How We Share Information

We do not sell your Personal Information.
We may share information with:

Service Providers

Third parties who assist with:
  • Payment processing
  • Website hosting
  • Marketing services
  • Customer relationship management (CRM)
  • Scheduling services
  • Analytics
  • Technical support

Legal Compliance

We may disclose information when necessary to:
  • Comply with legal obligations
  • Respond to lawful requests
  • Protect Company rights
  • Investigate fraud or security incidents
  • Enforce agreements

Business Transfers

If we are involved in:
  • Merger
  • Acquisition
  • Sale of assets
  • Reorganization
your information may be transferred as part of that transaction.

7. Analytics and Advertising

We may use third-party analytics and advertising platforms, including:
  • Google Analytics
  • Google Ads
  • Meta (Facebook/Instagram)
  • LinkedIn
  • Other marketing platforms
These services may collect information regarding your interaction with the Website.
You may learn more about Google’s practices at:

8. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect Personal Information.
However, no method of electronic transmission or storage is completely secure.
Accordingly, we cannot guarantee absolute security of your information.

9. Data Retention

We retain information only as long as reasonably necessary to:
  • Fulfill business purposes
  • Provide services
  • Maintain records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements
Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. Children’s Privacy

The Website is not directed to children under thirteen (13) years of age.
We do not knowingly collect Personal Information from children under 13.
If we learn that information has been collected from a child under 13 without appropriate consent, we will take steps to delete such information.

11. Florida Residents

Florida residents may have rights under applicable Florida law regarding the collection and use of personal information.
Requests concerning personal information may be submitted using the contact information provided below.

12. California Privacy Rights (If Applicable)

If applicable, California residents may have rights under the California Consumer Privacy Act (CCPA) and related laws, including rights to:
  • Know what information is collected
  • Request deletion of certain information
  • Correct inaccurate information
  • Limit certain uses of personal information
California residents may contact us to exercise applicable rights.

13. Third-Party Websites

Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of third-party websites.
Users should review the privacy policies of those websites separately.

14. Do Not Track Signals

Some web browsers offer a “Do Not Track” feature.
Because there is no uniform industry standard for responding to such signals, our Website may not respond to Do Not Track requests.

15. Your Rights and Choices

Subject to applicable law, you may have the right to:
  • Access your personal information
  • Correct inaccurate information
  • Request deletion of information
  • Withdraw consent where applicable
  • Opt out of marketing communications
Requests may be submitted using the contact information below.

16. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time.
Changes will become effective upon posting to the Website.
Your continued use of the Website after changes are posted constitutes acceptance of the revised Privacy Policy.

17. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:
 
Stellar Marketing Group, LLC
support@stellar-reps.com